APCPDCL — Andhra Pradesh Central Power Distribution Corporation Limited

About APCPDCL

The reorganisation was driven by scale. Concentrating the fast-growing Vijayawada–Guntur–Amaravati corridor under a single distribution company allowed closer administration of a dense, rapidly urbanising licence area that had previously been managed from Tirupati.

The result is the most urban-weighted of the three licence areas, with a high share of domestic and commercial consumers, alongside significant agricultural demand in the Krishna and Guntur delta and industrial load in the Prakasam and Palnadu belts.

Districts served

APCPDCL is the licensed distribution company for the following districts. District boundaries in Andhra Pradesh were reorganised in 2022, so an older bill may name a predecessor district.

• Krishna (NTR)
• Guntur
• Bapatla
• Palnadu
• Prakasam
• Markapuram

Which tariff applies

Retail tariffs are determined by APERC for the state as a whole, so the rates that apply to you are the same in all three licence areas. A domestic consumer of 200 units pays the same energy, fixed and customer charges whether the bill comes from APSPDCL, APCPDCL or APEPDCL. What differs between the DISCOMs is service administration — the offices you deal with, the portal you pay on, and the local network you are connected to.

So a APCPDCL consumer is billed under the APERC FY 2026-27 low-tension schedule: telescopic energy slabs for domestic and commercial supply, flat rates for most industrial and institutional categories, a fixed charge based on sanctioned load, and a customer charge that steps up with consumption. The calculator on this site implements that schedule, and the reference tabs show the rate tables it applies.

Paying a APCPDCL bill

Payment happens on APCPDCL's own portal. This site links to it and nothing more — we never collect payments or see your account.

1. Keep your service number ready. It is printed on your bill and is usually a 13-digit number.
2. Open your DISCOM’s official payment page from the link on this page, and check that the address bar shows the DISCOM’s own domain.
3. Enter the service number and complete the captcha to fetch the outstanding amount.
4. Verify the consumer name and billed amount against your bill before paying.
5. Pay by UPI, net banking, or debit or credit card, and save the receipt or transaction reference.

Opens www.apcpdcl.in in a new tab

Complaints and escalation

For anything about your own connection — a wrong bill, a faulty meter, a supply failure, a category correction — APCPDCL is the only body that can act. There is a defined escalation path.

1. Call the toll-free helpline 1912 for supply failures, billing problems and meter complaints, and note the docket number you are given.
2. For anything requiring documents — a category correction, a load change, a name transfer — go to your section or ERO office, which is named on your bill.
3. If a complaint is not resolved within the notified time, escalate it to your DISCOM’s consumer grievance redressal forum.
4. A decision of the forum can be taken to the Electricity Ombudsman for the state.

APCPDCL helpline: 1912 | 18004251912